Description

Proven IT is looking to add excellent talent to our team! Our family owned work culture creates an excellent work life balance. We value our employees by offering certificate reimbursement, bonus potential, and growth opportunities. We are a growing company that has averaged 60 new hires in recent years including throughout the pandemic. 

Job purpose

• Help Desk Network Technicians will provide support to external clients and internal team members

Responsibilities

• On-site equipment setup and troubleshooting
• Remote setup and troubleshooting
• Completing ongoing e-trainings for all supported manufacturers
• Pre-flighting
• Keeping calls in queues updated and closed in timely fashion
• Providing support to hardware technicians (as needed)
• Providing quality communication with clients
• Additional duties as assigned

Requirements

• At least 1 year of customer service
• 1 year in an IT position preferred
• Ability to pass a preemployment background check and drug screen
• Ability to lift and carry a minimum of 50 pounds. Pull, lift, reach and transport equipment parts and boxes
• Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information
• Must have valid driver license and insurance (company vehicle eligibility is based off driving records)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment. The employee must be able to walk for short periods of time and sit, and stand for long periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.